Return Policy
Products may only be returned for up to 30 days from the date of purchase. Customer is responsible to pay for return shipping charges. There is a minimum 30% restocking fee, subject to manufacturer policy, on all returns except when replacement items are ordered OR PalmersElectric.com shipped the wrong item to you.
Pack the item(s) securely in the original product packaging.
Include all paperwork, parts, and accessories.
All returned items must be brand new, unused and in their original packaging.
Do not write on or place shipping labels directly on manufacturer packaging.
Returned items will be inspected upon arrival.
Send the return package to the address provided by our customer service representative.
The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase within 4–5 business days of our receipt of the returned items.
Return Policy for:
Ordered the Wrong Products
Please call or email our Customer Service Team to set up the return for you. The products must be returned in new and unused condition in the original packaging. The Return Form must be included in the box. We don't offer exchanges but we would be happy to assist you in locating the correct item if you did make an incorrect purchase, if you need assistance please email or call our Customer Service Team.
Received Defective Products
PalmersElectric.com must be notified of defective products within 30 days of receipt. Please call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your new items after we receive your return.
Received a Damaged Package
If a damaged package is left at your door, please call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging
Received Incorrect Products (Not What You Ordered)
It is rare that PalmersElectric.com sends out the wrong products, as we double check every order. However, if you receive an incorrect product, you must notify PalmersElectric.com within 5 days of delivery by telephone or email. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in new and unused condition in the original packaging. The Return Form must be included in the box.
Non-Returnable Items
A small number of items that we sell are labeled as "Non-Returnable". These special order items are not eligible for our standard return policy described on this page. We do not accept returns or cancellations on these items once the order is placed. However, the manufacturer's warranty still applies to these items. If you require assistance with a Non-Returnable Item, please contact our customer service team.
Freight Packages — Please Inspect Upon Delivery
Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact a PalmersElectric.com customer service representative immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to 15 minutes of the driver's time in order to fully inspect any freight packages. Once you accept a delivery, you can no longer make a claim for damage.
Replacing Items Under Manufacturer Warranty
If you are experiencing an issue with a product that is still covered by a valid manufacturer's warranty, please contact the manufacturer. In some cases this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days.
In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange. Warranty policies for such items typically cover parts only and labor costs are rarely covered. Most manufacturer warranties will allow for replacement only.
We’re happy to work with you, so please give us a call if you have any questions whatsoever.