Shipping Policies
We are committed to getting your order to you as soon as possible. Free shipping in the lower 48 United States for all purchases over $400! NOTE: We do not ship to residential addresses. We do not ship to freight forwarders.
Tracking UPS Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s).
Tracking Freight Shipments
Heavier items will ship via one of our freight carriers - LIFTGATE SERVICE IS NOT INCLUDED. Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. You are responsible for being available to receive delivery during normal business hours. Missed deliveries are subject to redelivery charge. Please reference your tracking number when calling.
Important:
1. Examine the shipment to ensure no physical damage. If there is damage DO NOT ACCEPT DELIVERY. Note the damage on the delivery receipt and save a copy. If you accept a damaged UPS shipment you are responsible for filing a claim with UPS. Notify UPS by filing a claim online or by calling 1-800-742-5877. Reference the UPS tracking number and submit all suppporting documentation sucha as photos and sales invoice.
2. Confirm the item received matches your PalmersElectric.com packing slip (model number/ item number)
3. All freight shipments are curbside deliveries unless otherwise noted.
4. Additional fees apply if you wish to change your address once a shipment is already in transit.
Note: Damaged units MUST be reported within 24 Hours of receipt.
Inventory and Lead Times
Inventory and lead time messages are updated to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.
Shipping Information Entry
UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to PalmersElectric.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to PalmersElectric.com, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.